Terms & Conditions
WINTER PERIOD TERMS & CONDITIONS from 15.10 – 15.05
Guest Information & Services at Rocabella Santorini
Welcome to Rocabella Santorini! We are delighted to have you with us and are committed to making your stay as comfortable and memorable as possible.
Reception & Guest Services
Reception: Open daily from 9:00 AM to 17:00 PM. Our team is here to assist you with anything you need.
Welcome Service: Available from 9:00 AM to 17:00 PM to ensure a seamless arrival experience.
24/7 On call
Dining & Culinary Delights
Breakfast: Served daily from 8:00 AM to 10:30 AM (room service).
Light lunch: The Grab and Go service is available from 11:00 PM to 15:00 PM (menu available for pre orders)
Restaurant: Taking a seasonal break from October 15th to May 15th. We look forward to welcoming you back in the summer!
For group bookings, we can arrange customized family-style lunch and dinner menus, prepared and served daily.
Wellness & Fitness
GYM: Open from 9:00 AM to 17:00 PM for your daily workout.
Spa Treatments: Available by appointment (please contact front office department at welcome@rocabellasantorini.com for availability and bookings)
Pools & Seasonal Updates
Our stunning swimming pools operate seasonally and will be closed from October 15th to May 15th.
Outdoor Private mini plunge pools are not heated and are operational during normal weather conditions.
Exclusive Guest Benefits
Room Upgrades: Complimentary upgrades upon availability.
Early Check-In & Late Check-Out: Enjoy early check-in or late check-out, subject to availability.
Rocabella Island Hopping Experience
Make the most of your Greek island adventure! Book your stay at Rocabella Mykonos and Rocabella Santorini and enjoy:
✅ 10% discount on your second stay
✅ Seamless service and a home-away-from-home experience across both islands
✅ Exclusive benefits when traveling within a month between properties
Contact us to receive your voucher code!
Transfers & Seasonal Enhancements
Arrival & Departure Transfers: Available upon request for a smooth and hassle-free journey.
**Winter Enhancements: During the winter season, we are working on exciting renovations to elevate your future experience with us.
To complete your booking, a credit card is required as a guarantee. We will send a secure payment link to process the payment in accordance with your booking conditions.
For your security, we’ll send a secure payment link to the email you provided and not to your phone number.
The link will come from [Rocabella Santorini Hotel & Spa S.A.] (email: [reservations@rocabellasantorini.com]) and open an encrypted (https://) payment page — we will never ask for your full card number, PINs, or account passwords by email or SMS. If you suspect fraud, contact us immediately at [+302286110000] or [info@rocabellasantorini.com].
Antifraud steps
- Verify sender: email must be from [rocabellasantorini.com]
- Check the URL: secure page uses HTTPS and the correct domain.
- We will never ask for full card number, CVV, PIN, OTP, or passwords by email/SMS.
- Do not install software or call back using phone numbers in suspicious messages.
- If in doubt, contact us directly via [+302286110000] or [info@rocabellasantorini.com].
Rocabella Santorini Anedosa Spa
ANEDOSA SPA
Inspired by the rare local natural phenomenon, Anedosa Spa at Rocabella Santorini symbolizes for us the entire essense of the spa experience. Generated by the temperature difference between the volcano and the island, especially with the western winds, anedosa makes the clouds to rise abruptly from the sea of the caldera, climb the cliffs and then spread to the rest of the island. An exhilarating journey starts at our spa that travels the mind and soul to the unique, picturesque landscapes of Greece...
